Quality Policy

Vorick Group Asset Maintenance Pty Limited (Vorick Group) provides electrical construction, maintenance and services across NSW. Our clients rely on installations that are safe, compliant and complete at handover. This policy applies to all our work and to everyone who works for us, including our subcontractors.

Our Commitments

• Understand what each client needs before work starts: the contract, drawings, specification and programme. Then deliver that scope safely and on time.
• Meet every requirement that applies to our work: the Wiring Rules (AS/NZS 3000) and the standards it calls up, the Service and Installation Rules of NSW, the network's requirements, the client's specification and the contract.
• Plan the checks into the work: inspection and test plans with the client's hold points, a test record for every circuit, factory test sheets for every board we build, and a Certificate of Compliance for Electrical Work wherever the law requires one.
• Hand over complete: certificates, test records, as-builts, warranties and operation and maintenance manuals in one handover pack. Design and test records are kept with the job.
• Use licensed, trained and supervised people, competent subcontractors, and products that meet the specification and Australian standards.
• Listen to our clients. Record every complaint and defect, fix it promptly, and find and remove its cause.

Objectives and Improvement

Each year the directors set measurable quality objectives, such as defects at handover, test results and on-time handover packs. We track them and review them with this policy. We learn from defects, client feedback, audits and near misses, and we keep improving how we work.

Responsibilities

• The directors lead the quality system, provide the people and resources it needs, and review how it is working.
• The supervisor on each job plans the work, carries out the checks and keeps the records.
• Every worker and subcontractor does the work right the first time and reports anything that is not.

Review

This policy is explained at induction and is available to anyone who asks for it. We review it at least every two years, and sooner when our work, the law or our clients' requirements change.